Trakster

The ServTrak customer service module documents and delivers the critical information your organization needs to track customer data and respond to service requests. ServTrak is a full-featured customer service system that includes address, customer, service requests/responses and billing functions. Service Requests include an automated workflow feature to provide detailed status and progress of work completed. ServTrak's many navigation links and search/retrieval functions make it quick and easy to locate records from a variety of angles.

The ServTrak module includes the following features:

Addresses/Intersections – includes standard formats for residential/commercial addresses as well as blocks & intersections; import/validate addresses
Customers – manage data for single customer with multiple addresses (accounts) as well as customer history at an address; easily navigate among customer, address, service & billing records
Service Requests – create SRs for customer/address; automatically assign actions with due dates; track/assign work not completed; easily view service history at an address
Containers – maintain control over containers deployed, lost & in inventory as well as warranty by vendor & batch
Service Levels – identify/assign routes, containers, service locations for property addresses; track history of containers deployed & services provided
Route Service List - assign addresses, containers & pickup sequences to route to manage pickups for front load and rolloff bin services
Bills & Charges – setup charges & bill to customer for services provided; track payments & balances due

Route Optimization - Trakster can be integrated with third party route optimization software tools to export/import customer data maintained within its Route Service List.